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How w18 Protects Your Personal Data

At w18, your personal data is handled with care — we collect only what is needed to run your account, process deposits via UPI, Paytm or PhonePe, and…

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w18 How w18 Protects Your Personal Data
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have questions about how w18 handles your personal data, want to request a copy of what we hold, or wish to raise a concern, our privacy team is reachable through…

Email Privacy Team Send your data request or privacy concern to our dedicated privacy inbox. We process requests in the order received and respond within seven working days with a clear written answer.
Live Chat Support Use the live chat widget on w18.club to speak with a support agent about your account data. Agents can escalate to the privacy team directly when a formal request is needed.
Help Centre The w18 help centre contains step-by-step instructions for common privacy actions — downloading your data, updating contact details, or removing a saved payment method from your wallet.
HOW WE HANDLE DATA

Our Approach to Data Security and Retention

Every layer of w18's account and payment infrastructure is built to keep your data accurate, accessible only to you, and stored for no longer than necessary.

Data Collection

We collect your name, email, phone number and payment identifiers when you open an account. We collect transaction data each time you deposit via UPI, Paytm or PhonePe, and we log device type and session duration for security purposes.

Cookie Usage

Our site sets functional cookies to keep you signed in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings menu at any time without losing access to your account.

Account Security

Passwords are stored using one-way hashing and are never visible to our staff. Two-step verification is available on your account settings page and we recommend enabling it, especially if you deposit using PhonePe or Paytm.

Data Retention

Transaction records are retained for the period required by applicable financial regulation in India. Account profile data is held while your account remains active and for a defined period after closure, after which it is deleted from our systems.

Requesting Changes

You may request a full copy of your data, correct inaccurate details, or ask us to delete your account records by contacting the privacy team via email. We will confirm receipt within 48 hours and fulfil the request within seven working days.

Third-Party Sharing

We share data with payment processors — UPI networks, Paytm and PhonePe — only as needed to complete your transaction. We do not share your personal profile with advertising networks or data brokers.

Your Privacy Questions, Clearly Answered

These answers cover the data-related questions we receive most often from people who hold an account at w18. If your question is not listed, reach out via the support channels above and we will provide a written answer specific to your account.

We collect your full name, email address, phone number and date of birth at registration. Once you deposit, we also record the payment method used — UPI, Paytm or PhonePe — and the transaction amount and timestamp for account reconciliation.

Transaction data from UPI, Paytm and PhonePe is used solely to confirm your deposit, process withdrawals back to the same method, and comply with financial record-keeping requirements under applicable Indian law. It is not used for marketing profiling.

Yes. Email our privacy team with your registered email address and the subject line 'Data Access Request'. We will compile and send a structured copy of your account and transaction data within seven working days of verifying your identity.

After account closure, we retain transaction records for the period mandated by applicable financial law in India. Non-transactional profile data — such as email and phone — is deleted within 90 days of confirmed account closure, subject to any ongoing legal obligation.

We share data only with the payment processors needed to complete your transaction — UPI networks, Paytm and PhonePe. We do not sell or rent your data to advertisers, analytics resellers, or any unrelated third party under any circumstances.

Send a deletion request to our privacy email with your account username and registered contact details. We will verify your identity, confirm the request within 48 hours, and complete deletion within seven working days unless a legal retention obligation applies.

We use functional cookies to maintain your session and optional analytics cookies to improve the site. You can turn off non-essential cookies from the cookie preferences panel in the site footer without any impact on your ability to log in or make deposits.

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